Privacy Policy
Last updated: 4th August 2026
This Privacy Policy explains how Rally collects, uses, stores, and protects your personal information when you visit our website, sign up for our mailing list, or, in the future, purchase our products.
By using this website, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
Information you give us directly:
- Name and contact details (email address, phone number)
- Delivery/shipping address
- Payment information (processed securely via our payment provider — we do not store full card details)
- Any information you submit via contact forms, sign-up forms, or surveys
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on site, referral source
- Cookies and similar tracking technologies (see Section 5)
Information from third parties:
- Data from our email marketing platform (e.g. sign-up confirmations, open/click activity)
- Data from social media platforms if you interact with our content (e.g. Instagram)
2. How We Use Your Information
We use the information we collect to:
- Communicate with you about your account and enquiries
- Send marketing communications (only if you've opted in — see Section 6)
- Improve our website, products, and customer experience
- Monitor and analyse usage trends
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (e.g. payment processors, delivery/courier partners, email marketing platforms, website hosting)
- Legal authorities if required by law, regulation, or legal process
- Business transfers — if Rally is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
All third parties we work with are required to handle your information securely and only for the purposes we've specified.
4. Data Security
We take technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, though this may affect site functionality.
6. Marketing Communications
If you sign up for our mailing list, we'll send you updates, offers, and content related to Rally. You can unsubscribe at any time using the link in any email, or by contacting us directly.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at team@rallyrecovery.co.za
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. for tax and accounting purposes).
9. Children's Privacy
Our products and website are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at: